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Store Policies

TERMS AND CONDITIONS ORDERING INFORMATION

• Express shipments (example: Next Day) must be received by 2:30PM (EST)
• Prices are quoted in US Dollars and are subject to change without notice.
• Export shipments may include additional packaging and document preparation charges.
• Shipping charges will be added to invoice unless specified as collect or third party billing.
• Charges for special services, such as inside delivery or lift gate, will be added to invoice.
• Shipments are insured for safe delivery. Insurance charges are added to the invoice.
• Terms: Net 30 Days subject to prior credit approval. A 1.5% service charge (18% APR), or the maximum amount allowed by law, will be added to outstanding balances not paid within terms. A $25 handling fee will be charged to all returned checks. Additional terms stated on invoice.
• If payment is not received within terms, future shipments may be held until payment is received.
• FOB: Point of origin
• PRICING, TERMS, CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Click HERE to see our credit and leasing page.

SHIPMENT LOSS OR DAMAGE

• Please check the contents of each shipment for correct quantity and good condition.
• In case of damage or shortage, immediately follow these steps:

Follow these procedures for FedEx or UPS Shipments

1. Document the problem in detail then contact us on the damage or shortage.
2. Retain ALL packaging materials for possible inspection by FedEx or UPS.
3. Place product in a secure area until the claim is resolved.

We will take the following action

1. In most cases, we will send a no-charge replacement for the product - freight pre-paid
2. We will contact FedEx or UPS to begin the claims process
3. FedEx or UPS may send a representative to inspect packaging.
4. Upon resolution of claim, we will arrange for the return of the damaged product.

Follow these procedures for common carrier shipments

1. If discovered while driver is present, document damage or shortage on the Bill of Landing (BOL). If you cannot see damage, write “Possible concealed damage” on the BOL. Ask driver to initial BOL
2. Complete the BOL in detail and keep as your record.
3. If discovered after driver has departed, retain packaging materials and protect goods from further damage.
4. Contact the carrier’s claims department and request a damage inspection, then follow-up in writing (email or mailed letter). This must be done within 15 days.
5. After the inspection, ask the carrier for replacement options.

We will take the following action

1. We can help you contact the carrier, but most carriers will require you to contact them directly.

PRODUCT RETURN POLICY
Do not return products without a Return Material Authorization (RMA) number provided by Nobilium-Ticonium-Niranium. A copy of the invoice or packing slip along with the RMA number must accompany your shipment. Merchandise returned to us without proper paperwork may be returned to customer at customer’s expense. Returned products, if undamaged, unopened and re-salable, will be subject to an inspection and restocking fee of 15% of the purchase price if returned within 30 days of invoice. After 30 days, the restocking fee will be 25% of the purchase price. Expired products or products that have been discontinued are not returnable. To return products, first contact Nobilium and obtain an RMA, then ship pre-paid and mark package “Attention: Customer Service – RMA# ________.”

EQUIPMENT WARRANTY POLICY
To activate a warranty for Equipment, you must return the registration form to Nobilium within 10 days of receipt of equipment. Our Equipment is warranted to be free of defects in material and workmanship for a period of one year from the invoice date with the following exception: High-speed, fully automatic spindle assembly is warranted for 90 days from date of invoice.

This warranty is limited to the following: 1) Nobilium will repair or replace the defective part, provided the equipment or part is returned to us during the warranty period and all shipping charges “prepaid” by the customer. 2) Nobilium is not responsible for damage, service problems or malfunctions resulting from misuse, negligence, alteration, accident, fire, improper repair of the unit or failure to follow any recommended maintenance requirements.



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